Compliance Document
Contact & Grievance Policy
Official Grievance Officer contacts, timelines, and legal dispute channels under Indian Information Technology Rules, 2021.
Last Updated: June 26, 2026•Effective Date: July 1, 2026
Table of Contents
1.Customer Support
General Help Desk: Email support@ghardirect.com. Response times are 24-48 business hours.
2.IT Act Grievance Redressal
Grievance Officer: Designated Grievance Officer handles privacy and abuse compliance.
Mailing Endpoint: grievance@ghardirect.com. Noida Sector 137, Expressway, UP, India.
Timelines: Acknowledgement within 24 hours. Formal resolution provided within 15 days as required by IT Rules, 2021.
3.Filing Procedure
Details Needed: Full name, verified mobile number, property link, and evidence logs (chat screenshots).
Official GharDirect Compliance DocumentGoverned by Information Technology Act, 2000